How long after a break do the cards get sorted? Cards from a break can be sorted up to 6-7 days after that break has taken place. We always have a backlog of breaks and never sort the next day.
How long after a break do cards get shipped? We will hold up to two weeks in some cases to consolidate shipping. Some may go after a week after the break if you haven't purchased any other break spots.
How do cards get shipped? Anything at discretionary low value will get shipped non tracked via Regular Postage. If you buy into three or more breaks within a short period of time (3 or 4 days) we will consolidate and ship via parcel with tracking. If you have any special requests for shipping please contact us to arrange payment and method.
How long does it take for cards to arrive after they have been shipped? That is something out of our control and really depends on Australia Post and where in Australia you are. Regular non tracked mail can take anywhere from three business days to a month. Parcels usually take up to two weeks plus in some cases. Just be patient and it will get to you.
How often do you ship? We post at least two or three days a week.
Do you send tracking with the emails? No, we don't. Some parcels will have tracking sent to them by Australia Post (email or txt) if they are higher level items. We don't give out tracking numbers ourselves though. 95% of our mail is sent tracked via parcel but we do not give out the tracking numbers as it is logistically challenging with paper receipts as we send manually at the post office.
How do I know when it is shipped? When you get an automated email from our website saying it has been shipped.
How long after it gets marked shipped does it actually ship? Usually within two business days.
How do I know when my break is? Check our facebook page www.facebook.com/boxbreak.aus a full schedule gets listed around 4pm to 6pm on the day. Breaks will always run on their scheduled day unless their is a logistics issue.
How do I find the livestream? Our facebook page will have direct link when it starts posted there or not subscribe to our youtube channel www.youtube.com/c/boxbreak and you will get an alert when the stream starts.
I have missed the livestream, can I watch the replay? Yes all of a day's breaks will be on a video. Link is always posted on our facebook page or just scroll through the youtube channel. Results on team random draws are on the Results tab on our website.
What is a Group Break? Group breaks consist of individuals buying slots/s in an individual sealed box, a sealed case or a mixture of a number of sealed boxes. NO VETERAN BASE is sent unless specified on a page. All other cards of your team will be sent including any Rookie Cards, Autos, Jersey/Memorabilia, Inserts, Numbered or Short Printed cards, Base Variants or Parallels and every other thing that is not a veteran base card.
Buying a slot in a group break on boxbreak.com.au means you are buying a digital good. Digital goods are not covered by Paypal buyers protection. Some slots will not receive any cards at all in some cases as their slot did not pull any cards during a group break. In the event that you did not pull any cards during the Group Break you will not receive a refund.
You can not request a refund after the break has commenced. If you do ask for a refund prior to the break commencing it will have a 10% restock penalty.
Shipping: Shipping costs are included into the price of a slot. All group breaks in most cases will be consolidated for around 2 weeks and then sent out during a weekday (no set day). The included Shipping costs includes REGULAR shipping which will have no tracking. Your cards will get to you! Just give it time and patience especially during postage restrictions and amount of post going through Australia Post. BIG HITS and CONSOLIDATED MAIL will be sent via parcel with tracking.
Example: All breaks conducted between Monday 13 May to Sunday 19 May will be sent on the week commencing on the 20th of May.
We Break It Live: All boxbreak.com.au group breaks will be conducted live on Box Break's Youtube channel which can be found here.
Placement of Card: A card will be awarded to the team that is listed on the front or back of the card, not the jersey they are wearing. If there is no team name on the card then the card would be awarded to the team of the jersey that is being worn by the player. If no team is represented they will go to their current team if active, if retired they will go to the team they played longest for sorted by season. If same amount of seasons on a team it will go to the most amount of games played.
Multi-Player Cards: Cards that have multiple players on it will be randomised through random.org seven times. An individual will receive as many spots as they do players on the card. For example if a person owns two of the three players then they would receive two spots in the randomisation of that card, and the other person would receive the third spot.
What different type of group breaks we provide:
RANDOM: When you purchase a slot through the website, the team you will receive will be dependant on a random draw via random.org which is conducted live on Youtube prior to the commencement of the break. All slots will be priced the same. Random.org draws will be randomised seven times. Both teams and names will be randomised seven times.
PICK YOUR TEAM (PYT): Pick your team is when you choose a pre-determined team from the website as your slot. Slot prices will be priced accordingly to a particular team.